Title: Section 2
Course: Information and Communication Technology: Module B

Q: Which of the following would BEST provide cooling to a hard drive?
- Case fan
- Heatsink
- CPU fan
- Thermal compound
A: Case fan

Q: Which of the following connectors is used for the main motherboard ATX connector?
- 20/24 pin
- Centronix
- BNC
- Molex
A: 20/24 pin

Q: A PC has recently been experiencing random shutdowns. The motherboards built-in temperature reporting tool has alerted to above normal levels inside the case. Which of the following would be the FIRST thing to check?
- A buildup of excessive dust within the unit
- The OS power management settings
- BIOS power management settings
- Incompatibility of the BIOS and motherboard
A: A buildup of excessive dust within the unit

Q: What size power supply is needed to provide power to motherboard (1.7 amps), case fan (0.2 amps), processor (0.4 amps), RAM memory (0.3 amps), CD/DVD burner (0.3 amps), hard drive (0.4 amps), and a sound card (0.1 amps)?
- 500 Watts
- 200 Watts
- 300 Watts
- 400 Watts
- 600 Watts
A: 500 Watts

Q: A technician receives a call from a client requesting that a faster CPU be installed into their PC. The technician has determined this can be done, but the motherboard needs an update. Which of the following must the technician update?
- Firmware
- Operating system
- Memory
- Chipset
A: Firmware

Q: Which of the following chipset is responsible for controlling the data flow between the peripheral devices and the processor?
- Southbridge
- Northbridge
- BIOS
- DMA controller
A: Southbridge

Q: Which of the following expansion ports would provide the BEST performance for a new video card?
- PCIe
- PCI
- ISA
- AGP
A: PCIe

Q: Which of the following chipset is responsible for controlling the data flow between primary storage and the processor?
- Northbridge
- Southbridge
- BIOS
- DMA controller
A: Northbridge

Q: The ________ is like the nervous system of the computer.
- Motherboard
- Memory
- CPU
- Chipset
A: Motherboard

Q: The FASTEST cache in a computer is:
- L1
- L2
- L3
- L4
A: L1

Q: Which of the following describes a Quad Core processor?
- Four CPU cores operating off one CPU package
- A CPU with four direct channels to the FSB
- A PC with four unique processors
- A CPU with four cache memory locations
A: Four CPU cores operating off one CPU package

Q: Which of the following describes the process of scheduling multiple processes simultaneously amongst multiple logical processors?
- Hyper-threading
- SpeedStep technology
- Quad core processing
- Dual core processing
A: Hyper-threading

Q: Which of the following processing types allows two instructions to be received and processed at the same time?
- Hyper-threading
- Quad core
- Triple core
- Dual core
A: Hyper-threading

Q: Which of the following is an example of active cooling?
- Heatsink with fan
- Thermal compound
- Shroud
- Heat pipe
A: Heatsink with fan

Q: Which of the following will dissipate heat and requires no moving parts?
- Heatsink
- Liquid cooling system
- Motherboard riser
- Case fan
A: Heatsink

Q: Which of the following should be used to better transfer heat from a computer component to a heatsink?
- Thermal compound
- Liquid cooling system
- Active cool fan
- Waterproof adhesive
A: Thermal compound

Q: Which of the following would BEST provide cooling to a processor?
- Liquid cooling system
- Case fan
- Heatsink
- CPU fan
A: Liquid cooling system

Q: Which of the following would indicate a lack of thermal compound in a computer system?
- A high temperature reading from the CPU
- A low RPM reading from the case fan
- A high temperature reading from the hard drive
- A rattling noise from the case fan
A: A high temperature reading from the CPU

Q: Which of the following is the MOST important factor to consider when choosing memory upgrades?
- Compatibility
- Size
- Price
- Availability
A: Compatibility

Q: Which of the following operating system types will allow a user to utilize 16GB of RAM if installed on a PC workstation?
- 64-bit
- 8-bit
- 16-bit
- 32-bit
A: 64-bit

Q: Which of the following memory types needs to be refreshed?
- DRAM
- Non-parity
- Parity
- SRAM
A: DRAM

Q: Which of the following optical media has the GREATEST storage space?
- Blu-Ray
- DVD
- Hard drive
- CD
A: Blu-Ray

Q: Which of the following storage types has no movable parts? (Select Two)
- Flash
- DVD-RW
- Tape
- *SSD
A: Flash

Q: Which of the following devices has the MOST storage capacity?
- HDD
- FDD
- CD
- DVD
A: HDD

Q: A USB flash drive is an example of ________.
- Solid state storage device
- Optical storage device
- Magnetic tape drive
- Rewriteable floppy disk
A: Solid state storage device

Q: Which of the following interfaces can support the MOST devices per port?
- USB
- Bluetooth
- Firewire
- eSATA
A: USB

Q: Which of the following is an example of hot swappable technology?
- USB
- PATA
- PS/2
- IDE
A: USB

Q: A user wants to install an external hard drive using the fastest connection available. Which of the following should you recommend?
- eSATA
- USB 1.1
- USB 2.0
- IEEE 1394
A: eSATA

Q: A technician downloads an updated version of the driver. Where would you look to install it?
- Device Manager
- Control Panel
- Administrative Tools
- Start Menu
A: Device Manager

Q: Which of the following needs to happen after connecting a new device to a computer?
- Install the device driver
- Configure device settings
- Update the OS
- Reboot the computer
A: Install the device driver

Q: A user's hard drive is failing. Before the drive is replaced, which of the following troubleshooting steps should be done first?
- Perform a backup
- Establish a theory of probable cause
- Identify the problem
- Identify user changes to the computer
A: Perform a backup

Q: A computer suffers from excessive dust buildup and is overheating. Which of the following preventive maintenance techniques would be the BEST resolution to the problem?
- Use a can of compressed air to clean out blocked ventilation.
- Update the firmware on the machine to accommodate for higher temperatures.
- Use Disk Cleanup and Defrag to keep the machine from working as hard.
- Relocate the machine to a cooler part of the building.
A: Use a can of compressed air to clean out blocked ventilation.

Q: From which of the following locations is the BEST place to get the latest hardware drivers?
- Manufacturer's website
- Tech forums
- P2P websites
- Third party vendor website
A: Manufacturer's website

Q: A new printer driver has just been installed on a desktop computer. Which of the following is the correct location to find the Print Test Page button?
- The General tab of the properties page of the printer
- In Computer Management under Administrative Tools
- In the Print Spooler service
- The Hardware tab of the Systems properties page
A: The General tab of the properties page of the printer

Q: A user would like to upgrade their sound card. Which of the following slots would allow the BEST performance?.
- PCIe
- PCI
- SCSI
- AGP
A: PCIe

Q: Which of the following printer technologies uses heat in producing printed output?
- Laser
- Inkjet
- Impact
- Ribbon
A: Laser

Q: Which of the following printer technologies provides the LOWEST cost per page?
- Laser
- Dot matrix
- Dye-sublimation
- Inkjet
A: Laser

Q: Which of the following is the MOST common example of a consumable in a laser printer?
- Toner
- Exit assembly
- Registration assembly
- Laser scanner
A: Toner

Q: Which of the following connector types allows for both the transmission of video and audio feeds?
- HDMI
- Component
- VGA
- S-Video
A: HDMI

Q: Which of the following internal storage media types has the GREATEST storage capacity?
- SATA hard drive
- Compact flash drive
- Blu-Ray drive
- Tape drive
A: SATA hard drive

Q: A company would like to dispose of old toner units. Which of the following would be the MOST appropriate course of action to take?
- Use an approved recycling program either through a vendor or local government agency.
- Old toner disposal is the responsibility of the manufacturer. Call the appropriate number at the respective company.
- Toss the units into the trash. Toner cartridges are biodegradable.
- Clean out the toner cartridges with warm water and place the clean units into the recycling collection.
A: Use an approved recycling program either through a vendor or local government agency.